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Frequently Asked Questions

Are there any fees?

No, not right now

What if you are on-site for an available gig but the app is not registering that you are at the location?

Geo-location, especially for new locations, can sometimes get misaligned. You can try logging out and back into the app to see if the location refreshes on its own, or email our support team at  FotoPay@a-closer-look.com to report the issue.

Do I need to turn on location services on my mobile device?

Yes, it’s a mandatory requirement in order to see the nearby gigs.

Got more questions?
Email our team at FotoPay@a-closer-look.com
How do I change my wallet account?

You can change your wallet account by navigating to “My Wallet” after logging in.

How do I find gigs?

Click the search icon on the home screen to find the gigs at the nearest location.

How do I get paid?

Upon sign up, each user registers an account (via Stripe) for payment. Funds are transferred to the user’s wallet once submissions are approved.

How do I transfer money from my wallet to my bank account?

You do not need to do anything, the money is automatically transferred via Stripe to your linked bank account

How do I update my profile?

Log in to the app and navigate to account settings from the top right menu bar.

How many gigs can I do?

Gig settings are configured by the location owner. Gigs are set to allow a specified number of fotos per location in a given time. Clients may want to evaluate service points as staff changes, so there may be waiting periods between gigs at the same location. Locations control the intervals and maximum number of fotos for each gig, so it’s important to check back regularly.